Filter by rating :
filters
Most helpful review

Terrible quality sofa no stars!!! | Alan White Furniture review from Winder, Georgia

1.0
Details
Terrible quality sofa no stars!!! - Alan White Furniture review
Terrible quality sofa no stars!!! - Alan White Furniture review
Terrible quality sofa no stars!!! - Alan White Furniture review
I want to start with that i have a video of the quality of this sofa and it's not good for this company!!!I got the insurance but it expired a few months before i noticed the problem bc it was on the back of the sofa against the wall. I pulled my sofa out and saw wear and tear in the fabric and after investigating it was a loose board from the back rubbing the fabric . I couldn't afford to pay $200 for repairs so i unstapled part of the lining in the bottom. That board was never attached.... faulty sofa!!! Some of the staples that were suppose to attach to another board for support never went through the other piece of wood which cause the other staples to come lose. The quality of this sofa is awful!
View full review
Review
#1603029 Review #1603029 is a subjective opinion of poster.
Product
Alan White Furniture Sofa
Pros
  • Fabric
Cons
  • Poor quality craftsmanship
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Trouble | Alan White Furniture review from Corpus Christi, Texas

1.2
Details
Need to get fabric ( dark blue) 3927-16. Any help appreciated!!!
View full review
Review
#1658560 Review #1658560 is a subjective opinion of poster.
Product
Alan White Furniture Sofa
Reason of review
Bad quality
Loss
$3500
Preferred solution
Let the company propose a solution

Lousy job and customer service | Alan White Furniture review

1.4
Details
Lousy job and customer service - Alan White Furniture review
Lousy job and customer service - Alan White Furniture review
Owners of business lack integrity, produce inferior priduct, lie, do not keep time line and are downright rude and obnoxious. Worst experience ever. Had my small rv sofa for 6 weeks and finally delivered it with crooked seams and puckered corners on cushions. Paid $825 for that job. Do not go there!!!!
View full review
Review
#1270811 Review #1270811 is a subjective opinion of poster.
Reason of review
Damaged or defective

Customer service | Alan White Furniture review

3.4
Details
My puppy chewed a huge hole in one of my cushions. I have sent 4 emails to customer service trying to order some fabric to match. I have yet to hear back from them. That was 2 months ago! There is no phone # on their web page...only customer service email address. Well, customer service, you suck!!!
View full review
2 comments
Geovanni
#1684419

Dear Customer, I am now aware that there was a problem with our old email address. If you still need fabric, please email through the contact page at https://www.alanwhiteco.com I'm sorry for the inconvenience. We will do our best to help you.

Geovanni
#1684418

Dear Customer, I am now aware that there was a problem with our old email address. If you still need fabric, please email through the contact page at https://www.alanwhiteco.com I'm sorry for the inconvenience. We will do our best to help you.

View more comments (1)
Review
#1072229 Review #1072229 is a subjective opinion of poster.
Service
Alan White Furniture Customer Care
Reason of review
Poor customer service

Alan White Furniture Sofa Review

5.0
Details
Purchased a sofa and loveseat several years ago. Had no problems ever. After a few years I gave it to my daughter. She kept it a few years and later blessed someone in need. It still looked extremely well. Yesterday I picked out another sofa. Excited about getting it.
View full review
Review
#961976 Review #961976 is a subjective opinion of poster.
Product
Alan White Furniture Sofa
Reason of review
Good quality
1.0
Details
Alan White Furniture - Alan White Armchair Review from Memphis, Tennessee
Alan White Furniture - Alan White Armchair Review from Memphis, Tennessee
I paid high price for two matching chairs. Waited 7 weeks for them to be made & delivered. The first one pattern match was not great but acceptable. The second chair was so mismatched it looked like I bought it from Value City instead of Havertys. The picture I saw of...
View full review
Review
#810114 Review #810114 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
5.0
Details
I've had an Alan White sofa, loveseat, and chair for 18 years. It has held up wonderfully. Just as another owner commented, I have taken the cushion covers off many times and washed them on delicate cycle and then put them on the cushions right out of the washer to...
View full review
Review
#714744 Review #714744 is a subjective opinion of poster.
Pros
  • Design
  • Fabric
  • Price
Reason of review
Fair pricing
We had an Allan white sofa for 12 years. The cover was removable with pale yellow and white stripes. Although the slipcovers said dry clean only, during the time we had it, I removed the slip covers and washed them in my home washing machine many times, dried them...
View full review
Review
#684777 Review #684777 is a subjective opinion of poster.
Reason of review
Good quality
4.9
Details
Review from ***, Georgia - Alan White Furniture review
We bought a Alan White couch, love seat, chair, and ottoman in 2004 while we were living in Texas and it still looks great. The fabric which we picked shows no wear or tears. The only issue is the cushion is now starting to look flat in one spot on the couch and one...
View full review
Review
#579843 Review #579843 is a subjective opinion of poster.
Reason of review
Good quality
Purchased an Alan White sofa and chair with matching ottoman around the year 2000. Within the first month, the leg broke off of the chair. The retail store I purchased it from repaired it. I've not had any issues with the chair since; however, I've not been...
View full review
Review
#381312 Review #381312 is a subjective opinion of poster.
Loss
$1500

Contact Alan White Furniture Customer Service

Website:
All Alan White Furniture Contacts

Compare Alan White Furniture to

Alan White Furniture
Alan White Furniture
45 reviews
2.9
VS
Craftmaster Furniture
Craftmaster Furniture
45 reviews
1.6
Compare Alan White Furniture vs Craftmaster Furniture

Latest Question

Alan White Furniture Questions
A year and a half ago I purchased an Alan White sofa and chair. Two months after having the furniture, a piece of the wood on the sofa was poking through the fabric and a cushion was torn. We had to have both repaired. It is now a year later and we are faced with the...
View full review
22 comments
Anonymous
#1033592

I sell Alan White furniture on a regular basis. It's very well made.

Like everything, sometimes there's a bad batch. Unfortunately it happens. I work at Haverty's furniture in Florida. Our Alan White collection is exclusive to us.

No other store carries our product. In all my time with Haverty's, I've never had one complaint about the furniture. Instead they're telling me how much they love it and plan on buying more in the future. I'm really sorry that you had a bad experience with Alan White furniture.

If you would have bought your sofa and chair from us, we would have told you about our 5 yr protection plan that covers the issues you're having and would have been fixed the first time. Max home collection is also a very strong, well made product.

View more comments
Review
#105572 Review #105572 is a subjective opinion of poster.