Alan White Furniture Reviews

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PVC LEATHER MATERIAL

Good Afternoon, I trust this email finds you well. I am currently reaching out to find out if Your store/company would be interested In purchasing different colour leather from Feltex Automotive. I am assisting my Logistics Specialist, Wayne Moodley in reaching out to Manufacturing companies. Please may you kindly get back to me As soon as possible on 031 460 **** Or you can kindly contact my Logistics Specialist (Wayne Moodley) on 031 460 **** or You can reach him on his email address (waynem@***.co.za). Regards, Eve Duma
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ID
#2571797 Review #2571797 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal

Chair Rocker

I hav a chair that was a shower gift ...bought from buy buy baby ....it’s beautiful but I think something happened when being moved from one home to another ...it’s the base when seated it rocks to floor forward I think it’s a simple adjustment...please call me to see if someone can come out to assess problem ...it really hasn’t even been used
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ID
#2188934 Review #2188934 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

No don't do it

Didn't send me my last check and what company doesn't have a phone that you can call to contact the company
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ID
#1804939 Review #1804939 is a subjective opinion of poster.
Loss
$400
Preferred solution
My money

Trouble

Need to get fabric ( dark blue) 3927-16. Any help appreciated!!!
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ID
#1658560 Review #1658560 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Product
Alan White Furniture Sofa
Reason of review
Bad quality
Loss
$3500
Preferred solution
Let the company propose a solution
New Reviewer

Terrible quality sofa no stars!!!

Alan White Furniture - Terrible quality sofa no stars!!!
Alan White Furniture - Terrible quality sofa no stars!!!
Alan White Furniture - Terrible quality sofa no stars!!!
I want to start with that i have a video of the quality of this sofa and it's not good for this company!!!I got the insurance but it expired a few months before i noticed the problem bc it was on the back of the sofa against the wall. I pulled my sofa out and saw wear and tear in the fabric and after investigating it was a loose board from the back rubbing the fabric . I couldn't afford to pay $200 for repairs so i unstapled part of the lining in the bottom. That board was never attached.... faulty sofa!!! Some of the staples that were suppose to attach to another board for support never went through the other piece of wood which cause the other staples to come lose. The quality of this sofa is awful!
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1 comment
#1984486

I agree the quality of furniture is no where what we received. Less than3 months and every single piece is falling apart. We thought this furniture for the price would be outstanding but such a disappointment

ID
#1603029 Review #1603029 is a subjective opinion of poster.
Location
Winder, Georgia
Product
Alan White Furniture Sofa
Pros
  • Fabric
Cons
  • Poor quality craftsmanship
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Lousy job and customer service

Alan White Furniture - Lousy job and customer service
Alan White Furniture - Lousy job and customer service
Owners of business lack integrity, produce inferior priduct, lie, do not keep time line and are downright rude and obnoxious. Worst experience ever. Had my small rv sofa for 6 weeks and finally delivered it with crooked seams and puckered corners on cushions. Paid $825 for that job. Do not go there!!!!
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ID
#1270811 Review #1270811 is a subjective opinion of poster.
Reason of review
Damaged or defective
New Reviewer

Customer service

My puppy chewed a huge hole in one of my cushions. I have sent 4 emails to customer service trying to order some fabric to match. I have yet to hear back from them. That was 2 months ago! There is no phone # on their web page...only customer service email address. Well, customer service, you suck!!!
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2 comments
#1684419

Dear Customer, I am now aware that there was a problem with our old email address. If you still need fabric, please email through the contact page at https://www.alanwhiteco.com I'm sorry for the inconvenience. We will do our best to help you.

#1684418

Dear Customer, I am now aware that there was a problem with our old email address. If you still need fabric, please email through the contact page at https://www.alanwhiteco.com I'm sorry for the inconvenience. We will do our best to help you.

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ID
#1072229 Review #1072229 is a subjective opinion of poster.
Service
Alan White Furniture Customer Care
Reason of review
Poor customer service

Alan White Furniture Sofa Review

Purchased a sofa and loveseat several years ago. Had no problems ever. After a few years I gave it to my daughter. She kept it a few years and later blessed someone in need. It still looked extremely well. Yesterday I picked out another sofa. Excited about getting it.
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ID
#961976 Review #961976 is a subjective opinion of poster.
Product
Alan White Furniture Sofa
Reason of review
Good quality
New Reviewer

Alan White Furniture - Alan White Armchair Review from Memphis, Tennessee

Alan White Furniture - Alan White Armchair Review from Memphis, Tennessee
Alan White Furniture - Alan White Armchair Review from Memphis, Tennessee
I paid high price for two matching chairs. Waited 7 weeks for them to be made & delivered. The first one pattern match was not great but acceptable. The second chair was so mismatched it looked like I bought it from Value City instead of Havertys. The picture I saw of what I had purchased and what I received was no way the same quality. Havertys contacted the company and they said there was "no guarantee" that they could match the pattern. Why would they even offer the fabric as a selection if they couldn't match it. They cut corners and piece milled this chair to save on their costs while I paid premium for this fabric . If they can't guarantee a match then why even offer the fabric in their selection. Poor quality control!!!! The picture of the first chair is what I received the other photo is what I ordered
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ID
#810114 Review #810114 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Not as described/ advertised

Love our Alan White Furniture

I've had an Alan White sofa, loveseat, and chair for 18 years. It has held up wonderfully. Just as another owner commented, I have taken the cushion covers off many times and washed them on delicate cycle and then put them on the cushions right out of the washer to dry....just to make sure they did not shrink. I am now wanting to replace our set with something else from Alan White (if I can find a dealer...the website does not list dealers as it is supposed to.) :( We have cats and over the years the cats have scratched in some places; otherwise, we would not even have to replace it now.
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ID
#714744 Review #714744 is a subjective opinion of poster.
Location
Norfolk, Virginia
Pros
  • Price
  • Fabric
  • Design
Reason of review
Fair pricing

Allan white

We had an Allan white sofa for 12 years. The cover was removable with pale yellow and white stripes. Although the slipcovers said dry clean only, during the time we had it, I removed the slip covers and washed them in my home washing machine many times, dried them on low, and put them back on my sofas. They laundered beautifully, didn't shrink or fade, and sofas were clean and like new. They never sagged, were so wonderfully comfortable. When we moved to a new home, we sold the sofa and love seat, and I regret it every day. Sure wish we had kept our Allan White sofa. We replaced it with a leather Basset reclining sofa and love seat, ( not nearly as comfortable) Sent from my iPad
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ID
#684777 Review #684777 is a subjective opinion of poster.
Location
Victoria, Texas
Reason of review
Good quality
New Reviewer

Review from ***, Georgia

Alan White Furniture - Review from ***, Georgia
We bought a Alan White couch, love seat, chair, and ottoman in 2004 while we were living in Texas and it still looks great. The fabric which we picked shows no wear or tears. The only issue is the cushion is now starting to look flat in one spot on the couch and one spot on the loveseat. However, it is no fault of the Alan White design, it's our fault for not rotating the cushions on a regular basis after 10 years. One spot is my husbands and the other is mine. And the only reason I am looking to buy another Alan White set, is because I am ready for a color change from Eggplant to an off white or beige. Still love my Alan White furniture. Ours is still good enough to pass down to a family member. I will be adding some more stuffing inside flat area before I give it to a family member. Who loves the style and color. Also, this furniture has upheld through two professional moves from Texas to NC and to Ga. I can say we got our monies worth. Thank you Alan White!
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ID
#579843 Review #579843 is a subjective opinion of poster.
Location
Cumming, Georgia
Reason of review
Good quality

Ms

Purchased an Alan White sofa and chair with matching ottoman around the year 2000. Within the first month, the leg broke off of the chair. The retail store I purchased it from repaired it. I've not had any issues with the chair since; however, I've not been so lucky with the sofa. After the first year of purchase, I had three average-sized people sitting on the sofa when the main wooden brace broke. My company of three sank into the sofa. Thankfully, no one was hurt. I was totally embarrassed and angry at the Alan White company. The retail store stated the sofa was out of warranty. I had it repaired and the sofa continued to go downhill. What a shame after I spent so much money on a worthless piece of furniture.
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ID
#381312 Review #381312 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$1500
New Reviewer
A year and a half ago I purchased an Alan White sofa and chair. Two months after having the furniture, a piece of the wood on the sofa was poking through the fabric and a cushion was torn. We had to have both repaired. It is now a year later and we are faced with the...
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22 comments
#1033592

I sell Alan White furniture on a regular basis. It's very well made.

Like everything, sometimes there's a bad batch. Unfortunately it happens. I work at Haverty's furniture in Florida. Our Alan White collection is exclusive to us.

No other store carries our product. In all my time with Haverty's, I've never had one complaint about the furniture. Instead they're telling me how much they love it and plan on buying more in the future. I'm really sorry that you had a bad experience with Alan White furniture.

If you would have bought your sofa and chair from us, we would have told you about our 5 yr protection plan that covers the issues you're having and would have been fixed the first time. Max home collection is also a very strong, well made product.

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ID
#105572 Review #105572 is a subjective opinion of poster.

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